PAYMENT TERMS AND ACCOUNT CREDIT POLICY

We do not offer traditional net 30 payment terms for wholesale orders under $10,000. Full payment by credit card or bank transfer is required prior to dispatch.

We understand this differs from how some larger brands operate — so here's why we think it actually works better for you as a retailer:

Why we do it this way

Legacy brands offer extended payment terms, but they come with strings attached - large minimum order commitments, deep range buy-ins, and the risk of ending up overstocked on a range you couldn't fully curate. That model shifts the financial risk squarely onto the retailer.

We've made a deliberate choice to do the opposite. By accepting credit card payments with no merchant surcharge - absorbing that processing cost ourselves - we're giving you access to your own built-in terms through your card provider, whether that's 30–55 days interest-free, reward points, or your business card's cash flow tools. You get the flexibility of terms without the obligation of a large up-front commitment.

This means:

• Smaller, more frequent buys — order what you need, when you need it, rather than locking up capital in a single large buy
• Less overstock risk — buy tighter, sell through cleaner, reorder on what's working
• Your card rewards — earn points or cashback on every order at no extra cost to you
• No invoice admin — no chasing payments, no aged receivables, no awkward conversations

For accounts buying over $10,000 in one buy, credit terms may be available subject to a separate written credit agreement. Please speak to your account manager to discuss eligibility.

Personal Information 

We will add wholesale customers to our regular wholesale email communications, which include product updates, new season previews, and promotional news. You may unsubscribe from these emails at any time using the opt-out link included in every email.

Your details are used solely for processing orders and sending relevant communications. We will never sell, rent, or pass your personal information to any third parties.

Credit Card Transactions 

All credit card payments on this site are processed securely through Shopify Payments. All transactions are encrypted and handled in accordance with PCI-DSS security standards as managed by Shopify Payments.

Shipping Origin 

All orders placed through our CA store are shipped from our warehouse in Squamish, Canada.

Shipping Carriers 

We generally ship via UPS or Canada Post. We reserve the right to select the most cost-effective carrier for your order.

The carrier used may vary depending on your location, package weight, and available rates at the time of dispatch.

Shipping Costs 

Shipping charges are calculated and added to your order at the time of checkout. The shipping cost will be displayed before you confirm and pay for your order.

Dispatch Timeframe 

We aim to dispatch all orders promptly once full payment has been received. Delivery timeframes will vary depending on your location and the carrier selected.

All wholesale orders are final unless goods are received damaged or incorrectly supplied. Any claims for damaged or incorrect items must be raised within 7 days of delivery, with supporting photographs provided to your account manager or via our contact form.

Stock Availability

We do our best to ensure all items are available for immediate dispatch.

CC Payments are authorised at the time of order and captured at fulfilment, so we aim to only charge for items that are available and ready to ship.

If an item is unavailable, we’ll contact you to arrange a swap, back order, or adjust your order before processing payment.

Back Orders

If an item is expected back in stock shortly, we will advise you and, if agreed, create a separate back order while shipping the available items from your original order.

Credits & Refunds

If an item is unavailable and you prefer not to wait or swap, we can offer the following:

Store Credit

We can hold the value of the item as a credit note on your account, to be applied to a future order.

Refund

We can issue a refund for any unavailable item:

• Credit card payments — refunded to the original card used at checkout
  
• Bank transfer payments — refunded to your nominated account, or held as store credit, at your preference
  

Overpayments

If an overpayment occurs for any reason, we will refund the difference or apply it as a credit to your account, depending on your preference.